Vershina-KZ LLP is the owner of a database containing personal data that Vershina-KZ collects when Users visit Vershina-KZ Stores, pick-up points, shopping centers in Kazakhstan or use the Online Store/Site, Mobile Application. In this Privacy Policy, Vershina-KZ has collected information about what personal data Vershina-KZ collects, how and for what purposes it uses personal data, what is the basis for the use of personal data, to whom personal data is transferred, and how Users can exercise their rights.
This Privacy Policy is an integral part of the retail purchase and sale agreement (Agreement).
- DEFINITIONS
- INFORMATION THAT Vershina-KZ COLLECTS AND PROCESSES
- purposes of collecting and processing personal data
- legal grounds for processing personal data
- protection of personal information
- rights
- dispute resolution
- transfer of data to PARTNERS AND OTHER PERSONS
- transfer of data to other countries
- storage of personal data
- links to third party websites
- changes to privacy policy
- contacts
Vershina-KZ– Vershina-KZ LLP (Vershina-KZ Operator), a legal entity registered in accordance with the legislation of the Republic of Kazakhstan at the address 050065, Republic of Kazakhstan, Almaty, Alatau district, microdistrict. Shanyrak 1, st. Birlik, building 111/1, BIN 070340016356.
Online store/Site – an information system located on the Internet with the domain name www.carpaint.kz , intended for the sale of Goods to Buyers.
Mobile application is specially developed software for working on smartphones, tablets and other mobile devices, developed for a specific platform (iOS, Android, WindowsPhone, etc.), hosted on the GooglePlayStore, AppStore services for downloading and installation by Buyers, called “Carpaint” , intended for the sale of Goods/Services to Buyers.
Platform – all and any communication channels through which the reception and/or transmission of personal data of Users is carried out, including, but not limited to:
· Online store/Website;
· Mobile app;
· Shops, pick-up points, shopping centers;
· Contact center; /
· pages on social networks including, but not limited to Facebook, Instagram, Telegram;
· all other communication channels operating under the “Carpaint.kz” trademarks.
Users are individuals interacting with Vershina-KZ through the Platform on their own behalf, or individuals acting on behalf and in the interests of the legal entity they represent, as well as individual entrepreneurs, including registered users, and users who do not have an account, unauthorized users.
Cookies are small text files in which the browser records data from sites visited by Buyers. Cookies perform a number of functions, for example, allowing the User to efficiently navigate between pages, remembering his preferences, and thus improves the experience of interacting with the online store/Site. They can alsosuits his interests.
All definitions used in this Privacy Policy are applied and interpreted in accordance with the definitions specified in the Agreement and/or all other annexes, policies, rules, additions, statements and consents that are an integral part of the Agreement and/or in accordance with the legislation of the Republic of Kazakhstan.
2. INFORMATION WHICH AVEREX-KZ COLLECTS AND PROCESSES
Vershina-KZ may request from Users personal information necessary to provide the Services requested by Users, sell/return Goods, receive consultations through the Platform, to participate in the Privilege Club, when applying for a loan. Users also provide Vershina-KZ with their personal data when registering/interacting with Vershina-KZ on the Platform. The personal data that Users provide to Vershina-KZ for the execution of a retail sales contract is listed in the public Offer posted in the Mobile Application and the Online Store/Website. https://www.carpaint.kz/
Vershina-KZ collects and processes the following personal data:
· data that Users transmit to Vershina-KZ;
· data that Vershina-KZ collects automatically;
· data about Users that Vershina-KZ receives from Partners and other persons directly or indirectly associated with Vershina-KZ in the process of providing services requested by Users and selling goods.
Personal data that Users transmit to Vershina-KZ
Personal data that Users provide to us:
· identification data is data that allows you to identify the User, including, but not limited to the following types of data: biometric data, last name, first name, gender, date of birth, email address, delivery address, cell phone number, individual identification number, telephone conversation records, video recordings surveillance cameras in the iPVZ Store, login to enter your account;
· information about transactions – information about purchases, orders, returns, requests from the User to the Contact Center, Service Center made through the Platform;
· reviews that Users leave about Products/Services on the Platform, as well as other comments and recommendations.
Data that Vershina-KZ collects automatically
Vershina-KZ also collects information about Users’ interactions with the Platform using cookies, which include:
· Usage information – includes, but is not limited to, information about how Users interact with the Platform, what pages the User views, what links the User follows in the Online Store/Site, Mobile Application, what products they are interested in, dates and times of access to the Platform, as well as about websites , from which the User was redirected to the Platform (only in cases where the transition was made from an Internet resource of a search engine or from an Internet resource where Vershina-KZ advertising was posted), data on the User’s location in real time when interacting with the Platform and other interactions with the Platform;
· technical data : includes, but is not limited to, IP address, browser data, language of use and operating system data of the Users.
Data that Vershina-KZ receives from Partners
Vershina-KZ may also receive other User data from Partners and other persons. Vershina-KZ receives from Partners, including but not limited to the following data:
· about the approved and/or issued loan, refusal to provide a loan or installment plan, and its reason;
· data on the delivery status of the Goods, the Recipient;
· information about the selected/purchased Products/Services, their faults/deficiencies, replacements/repairs made;
In order to optimize and personalize the operation of the Platform, personal data or data collected automatically,be combined into one data pool or accumulated in databases independent from each other and processed separately.
All actions of Vershina-KZ are carried out in compliance with the rights of Users provided for by the legislation of the Republic of Kazakhstan.
Users, by written request, may refuse to use a number of personal data, and this may mean that the User will not be able to use some functionality of the Platform, and/or receive full information, access to certain services/or information.
3. Purposes of collection and processing of personal data
Vershina-KZ may collect and process personal data for the following purposes:
Sale of Goods, provision of Services - to provide information about Goods/Services, provide warranty service, process Orders, identify Users on the Platform, create profiles on the Platform for new Users, as well as for customer support;
· Consideration of claims and dispute resolution – to obtain complete and detailed information about the details of claims and/or disputes necessary for their resolution.
· Platform Administration – for administering User profiles, troubleshooting, reporting and posting data, and performing other administrative actions to manage the Platform.
· Improving the quality of Products/Services, business development - to improve quality, including customizing the Platform taking into account the preferences and interests of Users, offering new Products/Services. Vershina-KZ uses personal data to conduct research, analysis, and surveys that will help analyze Users' purchasing preferences, determine Products/Services that best meet Users' requirements, and evaluate the effectiveness of advertising to monitor User satisfaction.
· Marketing – to inform Users about Products and Services, send information about discounts and promotions, special offers and all other materials, conduct promotions and/or sweepstakes.
· Personalized advertising – to determine the interests of Users and/or display the most relevant advertising and offers.
· Implementation of the loyalty program “Privilege Club “CarpaintPLUS”. https://www.carpaint.kz/bonus .
· Fulfillment of legal obligations : Vershina-KZ has obligations under the law and Vershina-KZ processes a number of personal data in order to fulfill its obligations under the law.
· Statistical data .
4. LEGAL BASIS FOR PROCESSING PERSONAL DATA
· The moment the User begins to use the Platform means agreement with this Privacy Policy and its acceptance in full without additions or exceptions, and means his full unconditional consent to collection, systematization, accumulation, storage (clarification, update, change), processing, use, transfer to third parties, depersonalization , blocking, destruction and cross-border transfer of personal data recorded on electronic, paper, and (or) other media available in any sources, including publicly available ones, which were, will be or may be known to the Company and/or Partners or received by them from the User and/ or by any means that do not contradict the legislation of the Republic of Kazakhstan in the process of carrying out their activities and/or using any sources, including publicly available ones.
· The consent is valid for the entire duration of the Agreement, and for 5 (five) years after its expiration.
· In case of disagreement with the terms of the Privacy Policy, the User must stop using the Platform immediately.
· This Privacy Policy applies only to the Platform, and Vershina-KZ does not control and is not responsible for sites, third-party applications that the User can access via available links.
· Vershina-KZ does not check the validityThe User bears the responsibility independently in the manner and under the conditions established by the requirements of the legislation of the Republic of Kazakhstan.
5. protection of personal data
Vershina-KZ takes all necessary organizational, technical and legal measures to protect the personal data of Users in accordance with the requirements of the legislation of the Republic of Kazakhstan.
User Responsibilities
By providing Vershina-KZ with access to personal data, the User guarantees its accuracy and also undertakes to notify Vershina-KZ about changes in personal data. Vershina-KZ recommends that Users observe basic security measures for personal devices through which access to the Platform, passwords and personal information is provided, including the following security measures:
Privacy Policy in Karakol